PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you send an inquiry in order to book a seat in one of our tours, we collect the personal information you give us such as your name and email address. After checking for the availability of the tour, we reply by sending you an e-mail to the address you have entered in the form. If you have also included your phone number in the form (optional), the number can be used only to inform you for a change in your booking before the realization of the activity.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: If you subscribe to our mailing list, we may send you emails about our blog, new products and other updates. You may always unsubscribe from our list by clicking on the Unsubscribe link existing in our last communication.

 

SECTION 2 - CONSENT AND GDPR

How and where do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order or show interest for an activity, we require your consent to our collecting it and using it for that specific reason only. For example, if you fill in a form of interest in participating in one of our tours and activities, all the information collected will be used to inform you about the availability of this selected tour/activity only. Your data will be safely stored and can be deleted whenever you want to by sending a deletion request to info@truevoyagers.com.

If you book a tour through our website, you will redirected to the Tooristas app, which processes all our transactions. The requested personal data will be stored to Tooristas panel according to their Privacy terms and can only be used for communication regarding the selected tour.

If you subscribe to our website, you provide your consent to receiving e-mails regarding our new services, offers, discounts and blog posts. Your e-mail and subscriber's information will be stored to our third-party partner, MailChimp and can be deleted whenever you want to. For more information regarding MailChimp's privacy terms please check here.

When you enter our website, you are immediately informed about our cookie policy. We use cookies for analytics and marketing purposes (more info can be found below).

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@truevoyagers.com, mailing us at: Truevoyagers PC 190, Syngrou Avenue, Athens, 17671, Greece, or clicking on the Unsubscribe link existing in our last communication (in case you are a subscriber).

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - COOKIES

This Cookie Statement explains how we use cookies and similar technologies in the course of our business through our website.

4.1 What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner or service provider (in this case, Truevoyagers) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third party cookies can recognize your computer both when it visits the website or service in question and also when it visits certain other websites or services.

4.2 Why do we use cookies and other tracking technologies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our website and services to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us and the third parties we work with to track and target the interests of visitors to our website, and we refer to these as “performance” or “statistics” cookies. For example, we use cookies to tailor content and information that we may send or display to you and otherwise personalize your experience while interacting with our website and to otherwise improve the functionality of the Services we provide. Finally, third parties serve cookies through our website and services for advertising, analytics, and other purposes. This is described in more detail below.

4.3 Cookies served through our website

The specific types of first and third party cookies served through our website are described in further detail below:

4.3.1 Necessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

  • Cookie Consent

Tooristas:

  • laravel_session
  • XSRF-TOKEN

Squarespace:

  • crumb (x2)
  • test

4.3.2 Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. The ones used in our website are the following:

Google Analytics:

  • _gat
  • _ga
  • _gid

Pinterest:

  • _pinterest_cm

Squarespace:

  • ss_cid
  • ss_cpvisit
  • ss_cvisit
  • ss_cvr
  • ss_cvt

Typekit.net:

  • p.gif

4.3.3 Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. The ones used in our website are the following:

Tripadvisor:

  • CM
  • PMC
  • ServerPool
  • SRT
  • TACds
  • TART
  • TASession
  • TASSK
  • TATravelInfo
  • TAUD
  • TAUnique

Facebook:

  • tr
  • fr

Google Analytics:

  • collect

LinkedIn:

  • lidc

Doubleclick.net:

  • r/collect

Squarespace:

  • SRT
  • TART

4.3.4 Preferences

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Squarespace:

  • squarespace-likes
  • squarespace-popup-overlay

4.3.5 Other tracking technologies

We and our third party partners may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our website or, in the case of web beacons, opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our website to another, to deliver or communicate with cookies, to understand whether you have come to our website from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair functioning of these technologies.

 

SECTION 5 - SQUARESPACE AND TOORISTAS

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Squarespace’s data storage and databases. They store your data on a secure server behind a firewall.

Payment

Our payments are being processed through the Tooristas application. You may find the Tooristas Terms of Use, Privacy Policy and Vendor Terms here.

 

SECTION 6 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers (e.g. Tooristas).

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 7 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, our payment partner, Tooristas, follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@truevoyagers.com or by mail at Truevoyagers PC, 190, Syngrou Avenue, Athens, 17671, Greece.